❓ Frequently Asked Questions

🤖 AI Solutions

Q: What is AI, and how can it help my small business?
A: Artificial Intelligence (AI) uses smart algorithms to automate tasks, analyze data, and make recommendations. For small businesses, this means faster customer service, smarter marketing, automated content creation, and better business decisions — without needing a big team or budget.

Q: Will AI replace my employees?
A: No — AI is designed to support your team, not replace it. It handles repetitive, time-consuming tasks so your employees can focus on more valuable work.

Q: How hard is it to set up AI tools?
A: Not hard at all. We handle the entire setup and integration process for you. Whether it’s a chatbot, content generator, or analytics dashboard, we make it work for your specific business.

Q: Is AI expensive?
A: Not with us. We offer affordable, small-business-friendly pricing. Many of our clients find they save money by using AI to reduce manual work and boost productivity.

Q: What kinds of businesses can use AI?
A: Any business — from retail shops and salons to law firms and real estate agencies. If you spend time answering customer questions, managing documents, sending emails, or analyzing data, AI can help.

🖥️ Managed IT Services (MSP)

Q: What is a Managed Service Provider (MSP)?
A: An MSP is an outsourced IT team that proactively manages and supports your business’s technology — including computers, networks, servers, backups, and cybersecurity — for a flat monthly fee.

Q: Why not just call IT support when something breaks?
A: Reactive support (break/fix) usually costs more over time and leaves you vulnerable to downtime. MSPs provide proactive monitoring, which helps catch problems before they affect your business — saving time, money, and stress.

Q: What’s included in your MSP plans?
A: Depending on your plan, services may include:
– 24/7 monitoring and patching
– Antivirus/EDR protection
– Data backups and recovery
– Remote support and troubleshooting
– Onsite visits (Premium plans)
– Strategy planning and compliance support

Q: How do I know which plan is right for me?
A: We offer a quick consultation to learn about your needs and help you choose a plan that fits your business and budget.

Q: Do you work with both Windows and Mac?
A: Yes. We support Windows, macOS, and cloud-based platforms, as well as server environments and hybrid setups.

Q: What if I already have someone handling IT?
A: We can work alongside your existing staff or take over as your full-service provider. Our flexible approach ensures you get the right level of support.